On this page
Read each entry
Check your identifying details, open accounts, payment history, balances and enquiries. Compare them with your own documents. A lender’s application decision and the information recorded by a bureau are different things.
Dispute a factual error
Use the bureau’s official dispute channel and identify the entry, the correction requested and supporting evidence. Keep the reference number and response. Also notify the provider that supplied the disputed information where appropriate.
Keep documents after settlement
A paid-up letter and payment records help explain an account’s status. Ask the creditor about its reporting timing rather than assuming an immediate update. BluCross cannot view or edit a credit report. See settlement documents and NCR consumer information.
Still not answered? Find the right contact or search the help centre.